FAQ

Frequently Asked Questions

About Order

1. Do you ship to my country?

We ship worldwide to over 180 countries. You can select your shipping destination at the cart page of our website.

2. What payment methods does Simig Lighting accept?

Credit Card (Stripe), Credit Card Payment, PayPal, Bancontact, Dotpay, Giropay, iDeal, PayU Poland, SOFORT

3. Can I change or cancel my order?

We strive to ship orders promptly, so please get in touch with our Customer Service as soon as possible, if you would like to edit or cancel your purchase. Unfortunately, when your order has entered the shipping process, changes are no longer possible. 

About Shipping

1. When will the item be shipped?

Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.

2. When will I receive the item?

The shipping time of free shipping:  2-5 weeks

The shipping time of Hong Kong EMS:  1-3 weeks

The shipping time of EU Stock:  1-2 weeks

Please note: Affected by Covid-19, there will be some delay on the delivery.

3. What are the shipping methods?

EMS, DHL

4. Do I have to pay tax?

Your order does not include the tax. We are responsible for 20% of any tariffs and customs fee and the rest is borne by you.

5. Where do you dispatch from?

Our items will be shipped from Chinese warehouse.

6. How about the delivery fee?

For all our products, we offer free standard shipping.

We also offer the following fast shipping methods:

(1) Hong Kong EMS: 30 euros per peice

(2) EU Stock: 10 euros per peice

Please note that the shipping costs are not refundable.

7. Can I track my order?

Yes, you can check your tracking information online once your order ships. Or email us to get the information.

About Return&Exchange

1. If I don't like the item, can I return and get a refund?

Yes, you can apply for a return to get a refund within 30 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more).

Once your return request is accepted, we will inform you the address of the return. Please arrange the shipment of return and this shipping costs is borne by you.

And you will receive a refund of your order after we have confirmed the return of the goods.

2. What if an item is damaged when I receive it?

When you find an item is damaged, please email us with information about the damage (preferably with pictures attached). After confirming with you, we will send you new replacements or products. If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).

3. When will I receive the refund? Where is the refund back?

After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your credit card or original payment account. The processing time of Credit card is 3-5 days and PayPal  2-3 days.

About Product

1. Can the lamp dimmable?

(1) If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.

(2) For the lamp with LED-chip, you are not able to change the bulb, and mostly, we will offer warm light, cool light and dimmable version. If there is no version you want at the product page, please enquire us. 

We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.

2. Can I have a longer wire? 

We offer 150cm cable for most lamps. If you want a longer wire (within 800cm), please make a note when you place the order, we will extend the wire for free.

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