Shipping Policy

This policy is applicable to (France) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We are offering free shipping.

B. ORDER CUT OFF TIME

Order cut off time will be 06:00 PM Hong Kong Standard Time (Hong Kong)

C. DELIVERY TERMS

1. Free Shipping (DPD or EMS): €0

2. Fastest Shipping (DHL or DPD): €5-20 per piece (Only available for some specific products)

3. Expedited Shipping (HongKong EMS) : €35 per piece

4. Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free

If you need specific courier services, please contact us: [email protected]

D. HANDLING & TRANSIT TIME

Delivery time = processing time (order preparation) + shipping time

Order preparation

Once your order information is received, we will process the order:

(1)Check the stock.

(2)Confirm whether the item in your order needs to be customized.

(3)Check your shipping address.

(4)Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5)If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.
Once your order is shipped, we will send you an e-mail containing a tracking number and query website.

Delivery Time:

1. Free Shipping

(1) Most countries

Carrier: DPD or EMS

Cost: Free

Processing Time: 1-2 Weeks

Shipping Time:

1. 2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - DPD: Most normal size and weight products

2. 2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - EMS: Big size but light products

(2) Specific country: Norway, Iceland and Cyprus

Carrier: UPS/DHL Express

Cost: €100 per piece

Process Time: 1-2 weeks

Shipping Time: 5-7 days

Note: Fluctuating delivery times depending on flight information for the order time.

2. Fastest Shipping

Carrier: DHL or DPD

Cost: 5-20€ Per Piece

For small size products, 5€ per piece;
For big size products, 20€ per piece;
Other size products, 10€ per piece.

Processing Time: 1-3 Days

Note: Tariff-free

Shipping Time:

1. 2-5 Days (Germany)

2. 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)

3. 6-10 days (Other European countries )

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

3. Expedited Shipping (HongKong EMS)

Carrier: HongKong EMS

Cost: €35 Per Piece

Processing Time: 1 Week

Shipping Time: 1-2 Weeks (Most countries)

Corresponding Products: All products

Note: Faster Process time; More stable delivery times.

4. Expedited Express for small pieces

Cost: Free

Processing Time: 1 Week

Shipping Time: 1-2 Weeks (Most countries)

Specified products: It is reserved for specified products with a small size

Please note that the above information is for reference only.For the same country, the shipping time varies from region to region. We are constantly improving our service, and we will try our best to find more and better carriers to work with

E. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected]

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations within 24 hours since you placed the order. If an order has already been dispatched, please refer to our refund policy.

G. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

How to track my order?

You will receive an e-mail containing a tracking number once your order is shipped.
Click this link: https://www.17track.net/en/ and then enter the tracking number.
You can also contact our customer service team at [email protected] for the latest logistics information.

Compensation for overdue delivery:

If the goods are not delivered on time, we are very sorry for your delayed receipt of the goods, and we will provide you with 10% of the order price of the goods delayed compensation. We will do our best to ensure that the goods arrive on time.

Tariff:

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties: 0-20 € per piece. If you are not sure about it, please contact us at [email protected].

Refused shipments

Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

If you have any problem during the shopping process, please contact us at [email protected].